A shipping warehouse technician is troubleshooting a direct thermal label printer connected locally to a workstation. The printer suddenly stops feeding labels during batch print jobs, displaying a paper feed error. Additionally, multiple print jobs sent from the workstation are stuck in the local queue and cannot be deleted through the operating system GUI. Which TWO of the following actions should the technician perform to address these issues? (Select TWO.)
- Clean and inspect the rubber platen roller for adhesive residue or debris.Cevap
- Stop the Print Spooler service, clear the spooler PRINTERS directory files, and restart the service.Cevap
- CReplace the thermal transfer ribbon and adjust the ribbon tension spindle.
- DPerform a software head-cleaning cycle to clear clogged ink nozzles.
Cevap
The technician should inspect and clean the rubber platen roller to fix the paper feeding error, and stop the Print Spooler service to clear stuck files in the spooler folder before restarting the service.
Cleaning the rubber platen roller restores proper mechanical friction needed to pull heat-sensitive label stock through a direct thermal printer. Additionally, stopping the Print Spooler service releases locked spool files, allowing the technician to manually purge stuck jobs from the spool folder and restore queue functionality upon service restart.
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Anahtar Kavram
Direct thermal printer mechanical maintenance and OS print spooler troubleshooting