A helpdesk technician is attempting to remotely support a user working from home on a computer running Windows 11 Home edition. The technician establishes a secure VPN tunnel to the user's local network and attempts to initiate a Remote Desktop Protocol (RDP) session to the computer, but the connection is rejected. Which of the following best explains why the RDP connection failed, and what solution should the technician use to assist the user?
- Windows 11 Home edition does not support incoming RDP server connections; the technician should use Microsoft Remote Assistance (MSRA) to initiate an interactive support session.Cevap
- BRemote Desktop Protocol requires TCP port 22 to be manually forwarded through the router firewall on Windows Home editions; the technician should switch to unencrypted Telnet management.
- CWindows 11 Home edition requires an active Active Directory Domain Join to authorize RDP connections; the technician must join the computer to the enterprise domain first.
- DThe Remote Desktop host server must be enabled through the System applet in Control Panel by entering an enterprise product key; the technician should use Computer Management to start the service.
Cevap
Windows 11 Home edition does not support hosting incoming Remote Desktop Protocol (RDP) sessions. To assist the user interactively, the technician should use Microsoft Remote Assistance (MSRA) or Remote Help.
Windows Home editions (both Windows 10 and Windows 11) cannot act as Remote Desktop host servers to accept incoming RDP sessions. While Home edition users can initiate outgoing RDP sessions to other computers, receiving an incoming session requires Windows Pro, Enterprise, or Education editions. For remote technical support on Home editions, Microsoft Remote Assistance (MSRA) or Remote Help / Quick Assist is the recommended CompTIA tool because it allows a technician to view and control the session interactively with the user's explicit consent.
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Remote Access OS Limitations and Support Tools