A system administrator notices that industrial telemetry sensors on a smart factory floor periodically lose connectivity with an edge gateway after a recent firmware rollout. The administrator duplicated the issue in a lab environment and hypothesized that an aggressive handshake timeout in the new firmware was causing session drops. After adjusting the timeout parameter in the lab, the connectivity issues ceased and the theory was confirmed. According to the CompTIA troubleshooting methodology, which of the following actions should the administrator perform next?
- Establish a plan of action to resolve the issue on the production edge gateways and identify potential side effects.Cevap
- BVerify full system functionality by conducting end-to-end monitoring across all production factory floor sensors.
- CDocument the root cause, testing steps, and final resolution in the organization's ticketing system.
- DInterview the factory floor operators to gather additional symptoms and determine if any physical changes were made.
Cevap
Establish a plan of action to resolve the issue on the production edge gateways and identify potential side effects.
The scenario describes a technician who has already established and successfully tested a theory in a lab environment (Step 3). According to the CompTIA troubleshooting methodology, the next phase is Step 4: Establish a plan of action to resolve the problem and identify potential side effects.
Adım Adım Çözüm
Anahtar Kavram
CompTIA Troubleshooting Methodology Steps (Identify problem -> Establish theory -> Test theory -> Plan of action & implement -> Verify functionality -> Document findings)
Tahmini Süre:1m 15s