A network technician is following the standard CompTIA troubleshooting methodology to resolve a remote gateway connectivity failure reported on a client workstation. Place the troubleshooting steps in the correct sequential order from first to last.
- 1Gather initial diagnostic information by executing ipconfig /all on the host and questioning the user about recent changes.
- 2Establish a theory of probable cause suggesting a subnet mask mismatch between the host and its default gateway.
- 3Test the theory by performing a targeted ICMP ping test to the local default gateway address.
- 4Establish a plan of action and reconfigure the host's subnet mask to match the local gateway segment.
- 5Verify full system functionality to remote subnets and document the resolution in the incident ticketing system.
Cevap
The correct troubleshooting sequence follows the established CompTIA methodology: 1. Gather initial diagnostic information (Identify the problem). 2. Establish a theory of probable cause suggesting a subnet mask mismatch. 3. Test the theory using targeted ICMP ping tests. 4. Establish a plan of action and reconfigure the host's subnet mask. 5. Verify full system functionality and document the resolution.
The standard CompTIA troubleshooting methodology requires executing steps in strict sequence: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory to determine cause, 4) Establish a plan of action to resolve the problem and implement the solution, 5) Verify full system functionality and implement preventive measures, and 6) Document findings, actions, and outcomes. Gathering diagnostic details represents problem identification. Suggesting a subnet mismatch establishes a theory. Ping testing evaluates the theory. Correcting the subnet mask implements the plan of action. Restoring remote access and logging findings fulfills verification and documentation.
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CompTIA Troubleshooting Methodology for Gateway and Subnet Configuration