A Site Reliability Engineering (SRE) team is defining service level metrics for a critical cloud payment gateway to ensure technical metrics align with business revenue goals. Which TWO of the following practices correctly align technical Service Level Indicators (SLIs) and Service Level Objectives (SLOs) with business impact? Select two.
- Defining the Service Level Indicator (SLI) as the ratio of successful payment transactions to total attempted payment transactions.Cevap
- Setting the Service Level Objective (SLO) target below 100% based on the acceptable business cost of minor downtime versus engineering effort.Cevap
- CTreating the target Service Level Objective (SLO) percentage as the real-time measured metric of current system health.
- DTriggering high-priority page alerts whenever CPU utilization briefly spikes, regardless of remaining error budget.
Cevap
The correct practices are defining the SLI as the ratio of successful payment transactions to total attempted transactions, and setting the SLO target below 100% based on acceptable business impact.
Defining an SLI based on successful transactions directly measures customer success and revenue flow. Furthermore, establishing SLO targets below 100% aligns technical goals with financial reality by balancing reliability costs against acceptable business downtime.
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Aligning SLIs and SLOs with Business Impact
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