A municipal transit authority plans to replace station ticket window personnel with automated self-service kiosks in order to reduce station operating expenses. The authority claims that because automated kiosks eliminate the need to pay hourly wages to human ticket agents, implementing this system will successfully decrease the total monthly operational costs of running the transit stations. Which of the following is an assumption on which the transit authority's argument depends?
- The ongoing maintenance and operational costs of the automated kiosks will not equal or exceed the payroll savings gained from removing ticket window personnel.Cevap
- BMost transit passengers prefer purchasing their bus tickets from automated self-service kiosks rather than from human station staff.
- CAutomated ticketing kiosks represent the most technologically advanced fare collection method currently available to public transit systems.
- DTicket window personnel who lose their current station positions will quickly find employment in other municipal departments.
- EOverall passenger ridership across the municipal bus network will increase significantly after the automated kiosks are installed.
Cevap
The argument assumes that the ongoing maintenance and operational costs of the automated kiosks will not equal or exceed the payroll savings gained from removing ticket window personnel.
The conclusion asserts that replacing human ticket agents with automated kiosks will lower overall station operating expenses. This relies on the implicit premise that the new expense (kiosk maintenance and operation) will be smaller than the eliminated expense (agent wages). Negating this option—assuming kiosk maintenance costs equal or exceed wage savings—shatters the conclusion that overall costs will fall.
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Anahtar Kavram
Identifying Unstated Assumptions (Negation Test)