Retail Analyst: A regional hardware store recently replaced all its traditional cashier lanes with self-service checkout kiosks in an attempt to speed up the checkout process. However, since the transition, the average time a customer spends in the checkout area has actually increased by 15 percent. This shows that the self-service kiosks process individual purchases more slowly than the traditional cashiers did.
Which one of the following is an assumption on which the retail analyst's argument depends?
- AEvery customer who uses the self-service kiosks takes longer to complete their purchase than they would have if assisted by a traditional cashier.
- BTraditional cashiers were highly trained in processing complex hardware purchases quickly.
- CCustomers typically purchase a significantly larger number of items per store visit since the self-service kiosks were installed.
- The recent increase in the average time customers spend in the checkout area is not entirely attributable to customers waiting longer in line before starting their transactions.Cevap
- EMost customers prefer the convenience of self-service kiosks despite the longer time spent in the checkout area.
Cevap
The recent increase in the average time customers spend in the checkout area is not entirely attributable to customers waiting longer in line before starting their transactions.
The argument uses an increase in the overall time spent in the checkout area to conclude that the actual processing of transactions has slowed down. However, the overall time in the checkout area consists of both the time spent waiting in line and the time spent processing the transaction. For the conclusion to hold true, the author must assume that the increase in total time was not solely caused by an increase in waiting time. If the increase was entirely due to longer lines, the processing speed might have stayed the same or even improved, which would completely invalidate the conclusion. Therefore, this assumption is strictly necessary.
Adım Adım Çözüm
Anahtar Kavram
Identifying Necessary Assumptions using the Negation Technique and distinguishing between parts and wholes (total time vs. transaction time).
Tahmini Süre:1m 30s