An alert and oriented client expresses frustration to the practical nurse (PN), stating, "My doctor is ignoring my concerns, and I want a second opinion from someone else." Arrange the actions the PN should take to advocate for this client in the correct order.
- 1Validate the client's feelings and affirm their right to seek a second medical opinion.
- 2Ask the client to elaborate on the specific medical concerns they feel are being ignored.
- 3Notify the charge nurse about the client's dissatisfaction and request for another provider.
- 4Assist in connecting the client with the facility's patient advocacy department.
Cevap
The correct sequence follows the nursing process: first validate the client's rights, then gather more information about their specific concerns, escalate by notifying the charge nurse, and finally connect them with a patient advocate to facilitate the request.
The nursing process dictates that the nurse should first address the client directly. Validating the client's feelings builds immediate trust. Gathering further details is a critical assessment step so the nurse knows exactly what to report. Escalating to the charge nurse ensures leadership is aware of the conflict. Finally, involving the patient advocate utilizes the appropriate interdisciplinary resource to resolve the client's administrative request.
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Anahtar Kavram
Client advocacy involves validating the client's rights, gathering pertinent information, and utilizing the chain of command and interdisciplinary resources to support their autonomous decisions.
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