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Zorluk: KolayTherapeutic Communication

A client who recently received a diagnosis of type 2 diabetes says to the practical nurse, "I don't know how I am going to manage all these diet changes and check my blood sugar every day. It's just too overwhelming." Which response by the nurse is the most therapeutic?

  1. It sounds like you are feeling overwhelmed by all these new changes to your routine.Cevap
  2. B
    Don't worry, everyone feels this way at first. You will get used to it in no time.
  3. C
    You should try making a strict daily schedule; that helped my other patients.
  4. D
    Why are you so worried about checking your blood sugar? It is a very simple procedure.

Cevap

It sounds like you are feeling overwhelmed by all these new changes to your routine.
The correct answer utilizes the therapeutic communication technique of reflection. By restating the client's expressed feelings, the nurse validates the client's emotional state, demonstrates active listening, and encourages further exploration of their concerns without passing judgment.

Adım Adım Çözüm

1
Analyze the client's statement to identify the core emotion or message being expressed.
The client is expressing feelings of being overwhelmed and anxious about new lifestyle changes and medical routines.
Understanding the underlying emotion is the first step in selecting an appropriate, client-centered therapeutic response.
2
Evaluate the response options based on therapeutic and non-therapeutic communication techniques.
Identify which options use communication blocks (false reassurance, giving advice, asking why) and which use therapeutic techniques (reflection, empathy).
The nurse must avoid communication blocks that invalidate feelings and choose a response that fosters trust and continued dialogue.
3
Select the response that accurately reflects the client's feelings without judging or offering immediate solutions.
The reflecting statement correctly acknowledges the client's specific emotion of feeling overwhelmed.
Reflection is a validated therapeutic technique that demonstrates active listening and encourages the client to elaborate on their feelings.

Anahtar Kavram

Therapeutic Communication Techniques
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Therapeutic Communication

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