A nurse working on a medical-surgical unit receives a phone call from an individual claiming to be the spouse of a newly admitted competent adult client. The caller sounds highly anxious and demands a clinical update. The client's chart indicates that no privacy code has been established and no consent for information sharing has been signed. Which of the following actions should the nurse take?
- AInstruct the unlicensed assistive personnel (UAP) to briefly tell the caller that the client is resting comfortably.
- BReassure the caller that everything is fine, but state that detailed test results cannot be discussed over the phone.
- Explain that no information about the client can be confirmed or shared without explicit authorization.Cevap
- DProvide a quick clinical update immediately to de-escalate the situation and address the caller's anxiety as the highest priority.
Cevap
The nurse must explain that no information about the client can be confirmed or shared without explicit authorization.
The correct action strictly adheres to HIPAA guidelines. A nurse cannot confirm a client's admission or share any health information with a caller unless the competent adult client has explicitly authorized it, typically through a designated privacy code or signed release.
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Anahtar Kavram
Confidentiality and Protected Health Information (PHI)
Tahmini Süre:45s