A client in an outpatient clinic waiting area is becoming visibly frustrated due to a prolonged appointment delay. The client begins pacing rapidly, sighing loudly, and complaining to other visitors about the wait. Which action should the nurse take first?
- AAsk the client, "Why are you becoming so angry over a short delay?"
- Calmly approach the client and offer to discuss their concerns in a quiet, private room.Cevap
- CImmediately request a prescription for chemical restraints to prevent potential violence.
- DAssign an unlicensed assistive personnel (UAP) to monitor and assess the client's agitation level.
Cevap
Calmly approach the client and offer to discuss their concerns in a quiet, private room.
The correct answer emphasizes using the least restrictive alternative and verbal de-escalation. By approaching the client calmly and offering a quiet space, the nurse validates the client's frustration while removing them from an audience, which is an effective behavioral intervention to prevent further escalation.
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Anahtar Kavram
Least Restrictive Behavioral Interventions