A nurse working at the emergency department triage desk receives a telephone call from an unknown individual stating that an explosive device has been placed in the hospital. Arrange the following actions in the correct priority sequence the nurse should take according to standard emergency response protocols. (Order from first action to last action)
- 1Keep the caller on the line as long as possible and do not hang up.
- 2Signal a nearby coworker to initiate the facility's emergency response plan and contact security.
- 3Ask the caller specific questions regarding the location, appearance, and detonation time of the device.
- 4Carefully listen for and mentally note the caller's vocal characteristics, demographic clues, and any background noises.
- 5Complete the standardized hospital bomb threat checklist immediately after the call disconnects.
Cevap
The correct sequence of actions for a bomb threat call is to first keep the caller on the line, then signal a coworker to contact security, followed by asking specific questions about the device, noting caller characteristics, and finally completing the formal documentation checklist after the call ends.
In the event of a telephonic bomb threat, the overarching goal of the emergency response plan is to maximize information gathering while simultaneously activating security protocols. Keeping the caller on the line is the absolute first priority. Signaling a coworker allows for immediate security dispatch without interrupting the flow of the call. Asking direct questions about the bomb and noting background noises are active listening tasks performed during the conversation. Finally, formal documentation must occur immediately after disconnection to preserve accurate memories.
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Internal Emergency Response Plan: Bomb Threat Telephone Protocols