A young adult client arrives at an outpatient primary care clinic. While in the reception area, the client begins pacing rapidly, hyperventilating, and clutching their chest. Suddenly, the client attempts to push through the staff-only doors, shouting, "I need help right now, I am suffocating!" What is the priority nursing action?
- Speak in a calm, firm voice and guide the client to a nearby quiet examination room.Cevap
- BPlace a hand on the client's shoulder to physically redirect them away from the staff doors.
- CAsk the nursing assistant to stay with the client and measure their blood pressure and heart rate.
- DInform the client, "You need to calm down first, and then a doctor will examine you."
Cevap
The priority action is to speak in a calm, firm voice and guide the client to a nearby quiet examination room to reduce environmental stimuli and establish safety.
The client is exhibiting symptoms of severe anxiety or panic. The priority behavioral intervention is to provide a safe, reduced-stimulation environment while using clear, calm, and direct communication. Moving the client to a quiet room removes them from the chaotic reception area, and a firm but calm voice helps them feel secure, representing the most appropriate least-restrictive intervention.
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Anahtar Kavram
De-escalation and Milieu Management for Severe Anxiety
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