A Salesforce Administrator is setting up Salesforce Knowledge and configuring Data Category Group visibility and user permissions for support representatives. Match each Knowledge configuration setting on the left with its corresponding access behavior on the right.
- All Categories VisibilityGrants visibility to every category and article in the designated category group.
- Custom Categories VisibilityGrants visibility exclusively to selected categories and their child categories within the hierarchy.
- None Categories VisibilityBlocks access to all articles mapped to any category within the category group.
- Knowledge User Feature LicenseEnables permissions to create, edit, publish, archive, and manage articles.
Cevap
All Categories Visibility matches full visibility across the category group. Custom Categories Visibility matches explicit access to selected categories and children. None Categories Visibility matches blocking article access for the category group. Knowledge User Feature License matches enabling article authoring and publishing permissions.
Data Category visibility controls article record visibility based on category hierarchies ('All' gives complete access, 'Custom' gives selected sub-tree access, 'None' blocks access). The Knowledge User feature license enables authoring actions like publishing and editing.
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Anahtar Kavram
Salesforce Knowledge Data Category Visibility and Authoring Permissions
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