A Salesforce Administrator is configuring a Screen Flow for customer support representatives to review Contact details. The administrator needs to evaluate whether a Contact has any open Case records and route the flow down different execution paths based on the result. Which Flow Builder element should the administrator use to branch the flow logic based on these custom criteria?
- A Decision elementCevap
- BAn Update Records element inside a Loop element
- CA Roll-up Summary field element
- DAn Assignment element to set Record Type picklist values
Cevap
A Decision element should be used to evaluate criteria and route the flow execution path.
The Decision element in Flow Builder evaluates logical expressions and directs flow execution down separate branches depending on which outcome criteria are met.
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Anahtar Kavram
Flow Builder Decision Element and Logical Branching