A telecommunications company wants to grant a newly formed Tier 2 Network Support team the ability to draft, edit, and publish technical Knowledge articles. Additionally, these agents must be able to view published articles classified under the 'Mobile Broadband' Data Category. Which TWO administrative actions are required to satisfy these requirements? (Select 2 options)
- Check the Knowledge User feature license checkbox on each Tier 2 Support agent's user detail record.Cevap
- BAssign a permission set containing Modify All data access on the Case object to the support agents.
- Configure Data Category visibility for the Mobile Broadband category group on the agents' role or profile.Cevap
- DSet Field-Level Security to Visible for all Knowledge custom fields to bypass category restrictions.
- EAssign all available picklist values to the Knowledge article Record Type for the support team profile.
Cevap
Enabling the Knowledge User feature license on user records and configuring Data Category visibility for the Mobile Broadband category group on the users' roles or profiles are both required.
To grant agents the ability to publish Knowledge articles, administrators must enable the Knowledge User feature license checkbox on their user records. To enable agents to view articles categorized under specific groups, administrators must configure Data Category visibility for that category group on the agents' assigned role, profile, or permission set.
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Salesforce Knowledge User Licensing and Data Category Visibility Setup
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