A Senior Supply Chain Manager at an e-commerce enterprise is taking an extended leave of absence. The Salesforce Administrator needs to immediately prevent this user from logging into the Salesforce org. However, during an administrative audit, the administrator notes that this user is currently designated as the Default Workflow User in Process Automation Settings and is the scheduled running user for multiple active nightly inventory reporting jobs.
Which two statements explain why the administrator should freeze the user account instead of attempting to deactivate it? (Choose 2 answers)
- Deactivating a user who is designated as the Default Workflow User is prevented by Salesforce until that background assignment is updated to another active user.Cevap
- Freezing the user account immediately blocks login access while preserving the user's setup references and preventing background job failures.Cevap
- CFreezing the user account immediately frees up the assigned Salesforce user license so it can be reassigned to a replacement employee.
- DDeactivating the user account automatically reassigns all active scheduled Apex jobs and workflow field updates to the System Administrator.
Cevap
The administrator should freeze the user because Salesforce prevents deactivating users assigned as the Default Workflow User, and freezing immediately blocks user access without disrupting background processing or requiring immediate dependency cleanup.
Freezing a user is the appropriate action when login access must be suspended immediately, but the user cannot be deactivated due to active dependencies such as being the Default Workflow User or running user for scheduled processes. Freezing prevents user login without releasing the user license or breaking background automated processes.
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User Freezing vs. Deactivation with System Automation Dependencies