A system administrator at a medical technology firm needs to grant senior support leads the ability to create, edit, and publish Salesforce Knowledge articles. Which two settings or configuration steps are required to enable article publishing capabilities for these users? (Select 2 options.)
- Select the Knowledge User feature license checkbox on each user's detail page.Cevap
- Assign a permission set containing article action permissions such as Publish Articles to the users.Cevap
- CSet the Data Category Group visibility to All on the users' assigned profiles.
- DCreate a new custom profile for each author and change the Knowledge Organization-Wide Default to Public Read/Write.
- EAssign all custom Knowledge Record Type picklist values to the user role hierarchy.
Cevap
To allow users to create and publish Salesforce Knowledge articles, an administrator must check the Knowledge User feature license on their User detail records and grant article management permissions (such as Publish Articles) via a permission set or profile.
To publish Knowledge articles in Salesforce, a user must have both the Knowledge User feature license enabled on their user record and the appropriate article action permission (such as Publish Articles) granted via a permission set or profile.
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Salesforce Knowledge User License and Article Publishing Permissions