A system administrator at an enterprise analytics company needs to immediately revoke Salesforce login access for an integration specialist who was abruptly reassigned. When trying to deactivate the account, the system prevents deactivation because the user is assigned as a custom hierarchy user in active multi-step approval processes. Which action should the administrator perform to immediately restrict system access without interrupting active approvals?
- Freeze the user account to prevent login immediately while keeping the user record active until approval dependencies are updated.Cevap
- BDelete the user record from Salesforce to immediately revoke access and free up the user license.
- CChange the user's profile to Minimum Access - Salesforce to strip all permissions and release the user license.
- DDeactivate the user account by force after removing the user from the role hierarchy.
Cevap
Freeze the user account to prevent login immediately while keeping the user record active until approval dependencies are updated.
Freezing a user account is the appropriate solution when login access must be suspended immediately, but deactivation cannot be completed because the user is referenced in system processes such as custom hierarchy fields or default workflow settings.
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Freezing vs. Deactivating Users