Tüm alıştırma soruları

An administrator converts a custom Vendor Application object page to Dynamic Forms and sets a component visibility filter to hide the sensitive 'Tax Identification Number' field unless the status is set to 'Approved'. However, a user without authorization to view tax details reports being able to view and export the 'Tax Identification Number' field using a standard Salesforce report. Which statement explains why the field remains visible in reports, and what should the administrator do to secure the field across the entire org?

An administrator at a telecommunications enterprise is configuring Salesforce Knowledge for both internal service desk agents and external customers using an Experience Cloud site. Internal agents can view and attach articles tagged under the 'Billing & Payments' Data Category to cases. However, external customers logged into the Experience Cloud site cannot view any articles under this category, even though the 'Billing & Payments' Data Category Group visibility is set to 'All Categories' for the site member profiles and all relevant articles are published. Which configuration setting is preventing the external customers from viewing these published articles?

A Salesforce administrator is setting up customer support automation for a service desk team. Which two statements correctly describe the standard capabilities of Case Assignment Rules and Case Auto-Response Rules? (Select TWO)

An administrator created a new Record Type called 'Vendor Support' on the Case object to track partner requests. Users assigned to the 'Tier 2 Support' profile report that when creating a new record using the 'Vendor Support' record type, a custom picklist field named 'Escalation Category' does not display the newly added picklist values, even though the field is visible on their assigned page layout. Which administrative action will resolve this issue?

An administrator wants field updates on Opportunity records, such as changes to the Amount and Stage fields, to automatically appear in the record feed. Which feature should the administrator enable and configure in Salesforce Setup?

A support administrator at a medical device manufacturer sets up case automation rules. The system includes an active Case Assignment Rule that routes cases with Priority set to 'Critical' to the Urgent Tier 2 Queue, and an active Case Auto-Response Rule that sends an immediate confirmation email to the submitter when Priority is 'Critical'. During routine operations, a support agent manually opens an existing 'Medium' priority case on the record detail page, changes its Priority to 'Critical', and saves the record. However, the case remains assigned to the agent and no auto-response email is sent to the customer. Which statement accurately explains why these automated rules were not triggered by this update?

A Salesforce Administrator at Pinnacle Financial is configuring a dedicated intake lifecycle for internal Compliance Audits on the Case object. The administrator created a custom page layout and a new Case record type named 'Compliance Audit'. However, when users create a Compliance Audit case, the Case Status picklist displays all standard support case statuses instead of the specific compliance audit lifecycle statuses. Which configuration step did the administrator omit?

A Salesforce Administrator is tasked with implementing a custom Service Level Agreement (SLA) for high-priority enterprise support cases. The requirement dictates enforcing a mandatory 2-hour initial response time and automatically sending an email notification to the Support Director 30 minutes before a milestone violation occurs. What is the correct sequence of administrative steps required to configure and deploy this Entitlement Process in Salesforce?

An administrator at Universal Containers created a custom quick action named 'Log Inspection' to allow users to quickly create records. The administrator added this action to the Global Publisher Layout so that users could access it from the Home page Chatter tab. However, sales representatives report that while 'Log Inspection' is visible on the Home page Chatter publisher, it does not appear in the Chatter publisher area on Opportunity record pages. Which configuration change should the administrator make to ensure the 'Log Inspection' quick action is available on Opportunity record pages?

A Salesforce administrator at a maritime logistics management firm is configuring lead conversion settings to align with sales operations. The business requires that custom Lead fields representing 'Primary Freight Type' and 'Expected Annual Volume' are retained upon lead conversion by persisting their values onto the Account and Opportunity objects, respectively. Additionally, sales representatives should have the ability to suppress the automatic creation of an Opportunity when converting leads. Which two actions must the administrator take to satisfy these business requirements?

An administrator at Northern Trail Outfitters creates a custom quick action for the Case object to log internal support notes. The administrator adds the action to the Global Publisher Layout, but support agents report that the action does not appear in the Chatter publisher area when viewing individual Case record pages. Which administrative modification will resolve this issue?

An administrator at Nexus Global Logistics is tasked with configuring a dedicated sales pipeline for a new government contracting division. The pipeline requires a distinct sequence of opportunity stages, custom probabilities, and specialized layout fields. Assuming all necessary stage picklist values have already been added to the master Stage field on the Opportunity object, place the remaining setup steps in the correct chronological execution order from first to last.

A Salesforce Administrator needs to convert a custom object's standard page layout to Dynamic Forms using Lightning App Builder so that fields and sections can be managed individually. What is the correct sequence of steps the administrator must perform to complete this migration?

A support team manager at an online retail company wants customers to automatically receive a personalized confirmation email immediately after they submit a support ticket through the company's Web-to-Case form. Which Salesforce feature should an administrator configure to meet this requirement?

A Salesforce administrator at a culinary institute is evaluating schema management rules for the organization's Salesforce environment. The system utilizes the standard Account object to track supplier facilities and a custom object named Kitchen Audit to record safety inspections. Which statement correctly describes a fundamental management capability or limitation regarding standard and custom objects?

A support manager wants to verify what level of support a customer is eligible to receive when they log a new case, such as phone support or 24/7 web coverage based on their contract. Which Salesforce Service Cloud feature should an administrator configure to represent a customer's specific support eligibility?

A Salesforce Administrator needs to design a data model to establish a many-to-many relationship between a custom object named `Consultant__c` and a custom object named `Client_Project__c`. Additionally, management requires total logged hours to be automatically calculated and displayed directly on the `Client_Project__c` record. Which two configuration steps or behaviors are true for this implementation? (Choose 2 answers)

Match each Salesforce administrative scenario related to page layouts and record types to its corresponding configuration method.

A System Administrator needs to configure Chatter Feed Tracking on a custom object named Project__c so team members can monitor key field changes. Which two rules or behaviors apply to Chatter Feed Tracking configuration? (Select TWO)

BlueWave Communications maintains an Organization-Wide Default (OWD) sharing setting of Private for Cases. The support operations team needs to enable Tier 2 technical specialists and external partner consultants to collaborate on specific customer cases without granting them access to all case records. Additionally, internal support agents must be able to post internal-only notes on the Case Chatter feed that are hidden from external customer portal users who have access to the case. Which TWO features or settings should a Salesforce Administrator configure to satisfy these business requirements?