In a study of consumer behavior, economist Dr. Elena Rostova investigated the phenomenon of choice overload in digital marketplaces. Rostova hypothesized that although an expansive selection of products initially draws more prospective buyers to a platform, it ultimately reduces the probability of a transaction being completed, especially among consumers who lack prior experience with the product category. To test this hypothesis, Rostova monitored the browsing and purchasing patterns of users looking for specialized electronic equipment across various online retailers. Which finding from the study, if true, would most directly support Rostova's hypothesis?
- AExperienced buyers of specialized electronics were equally likely to complete a purchase regardless of whether the retailer offered a large or small selection of products.
- Users with no prior experience in specialized electronics frequently visited retailers with large product selections but rarely completed a purchase, whereas similar users visiting retailers with small selections completed purchases at a higher rate.Cevap
- CUsers who completed purchases on platforms with small selections reported that they felt more confident in their decisions than users who purchased from large selections did.
- DNovice buyers spent significantly more time reading product specifications on platforms with large selections than did experienced buyers on the same platforms.
Cevap
Users with no prior experience in specialized electronics frequently visited retailers with large product selections but rarely completed a purchase, whereas similar users visiting retailers with small selections completed purchases at a higher rate.
The correct answer supports the hypothesis because it shows that large assortments successfully attract novice buyers (as shown by their frequent visits) but ultimately prevent them from completing their purchases, whereas smaller selections lead to higher purchase rates for this group.
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