A Revenue Divisional Officer (RDO) is reviewing transcripts of public hearings to evaluate how Tahsildars handle land disputes. Match the specific statements made by the Tahsildars during the hearings (List I) with the corresponding active listening technique they demonstrate (List II).
- Before we move to the next grievance, let us recap: you have submitted the sale deed, but are still awaiting the surveyor's boundary report.Summarizing
- You appear visibly distressed and anxious regarding the possibility of losing access to your family's ancestral well.Empathetic Reflection
- When you claim the adjacent landowner has 'encroached' on your plot, do you mean they built a permanent structure or just planted seasonal crops?Probing for Clarification
- If I am grasping your main argument correctly, your core objection is that the land compensation was calculated using outdated commercial rates.Paraphrasing
Cevap
The correct matches are: Recap of points matches Summarizing; Acknowledging distress matches Empathetic Reflection; Asking for specific meaning of 'encroached' matches Probing for Clarification; Restating the core objection matches Paraphrasing.
Effective active listening requires distinguishing between different feedback techniques. Summarizing brings together various points (e.g., deed and surveyor report). Empathetic reflection addresses the speaker's emotional state. Probing for clarification asks for specifics on vague terms (e.g., 'encroached'). Paraphrasing restates a specific argument (e.g., compensation calculation) to ensure mutual understanding.
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Anahtar Kavram
Active Listening Techniques in Public Administration