Match the core components of Emotional Intelligence in List-I with their corresponding civil service administrative behaviors in List-II.
- Self-AwarenessRecognizing one's own emotional triggers and stress limits during tense public grievance hearings
- Self-RegulationMaintaining composure and refraining from impulsive punitive action when provoked by subordinates
- EmpathyUnderstanding and acknowledging the underlying distress and unspoken concerns of displaced citizens
- Social SkillsBuilding rapport and persuading conflicting inter-departmental teams to reach a joint consensus
Cevap
Self-Awareness matches with recognizing personal emotional triggers; Self-Regulation matches with maintaining composure under provocation; Empathy matches with understanding the distress of displaced citizens; Social Skills matches with persuading inter-departmental teams to reach consensus.
Each component of emotional intelligence aligns directly with a distinct administrative behavioral domain: internal emotional monitoring (Self-Awareness), impulse control (Self-Regulation), understanding external perspectives (Empathy), and collaborative influence (Social Skills).
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Anahtar Kavram
Domains of Emotional Intelligence in Public Administration