In public administration, civil servants rely on specific competencies of Emotional Intelligence (EI) to manage public grievances, maintain self-control under pressure, and foster inter-departmental cooperation. Match each Emotional Intelligence Dimension (List I) with its corresponding Administrative Behavior (List II). Which of the following represents the correct alignment between List I and List II?
- Self-AwarenessRecognizing how one's own internal stress during administrative delays impacts objective evaluation during public hearings.
- Self-RegulationMaintaining emotional composure and avoiding defensive responses when confronted by an agitated public delegation.
- Social Awareness (Empathy)Accurately reading non-verbal distress among displaced shopkeepers and acknowledging their underlying livelihood fears.
- Relationship ManagementDe-escalating operational friction between two conflicting municipal sub-units through collaborative problem-solving.
Cevap
Self-Awareness matches with recognizing how personal internal stress affects objective decision-making; Self-Regulation matches with maintaining emotional composure during public confrontation; Social Awareness (Empathy) matches with accurately reading non-verbal distress and acknowledging citizen fears; and Relationship Management matches with de-escalating friction between administrative sub-units through collaborative problem-solving.
Each domain of Emotional Intelligence targets a distinct administrative capability: Self-Awareness provides internal emotional insight; Self-Regulation prevents impulsive or defensive outbursts; Social Awareness (Empathy) enables public officers to understand citizen distress; and Relationship Management facilitates conflict de-escalation between team members.
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Anahtar Kavram
Goleman's Four-Domain Emotional Intelligence Framework in Public Administration