As the Chief Medical Officer of a district government hospital, you oversee both clinical operations and administrative staff. The newly appointed Hospital Administrator has filed a formal grievance against a Senior Nursing Superintendent. The grievance states that the Superintendent is deliberately bypassing the new digital inventory protocol, frequently issues verbal reprimands to the Administrator in front of junior staff, and dismisses the new policies as "pointless desk-work." When informally queried, the Superintendent claims her actions are merely "assertive patient advocacy" born from twenty years of experience, and threatens to organize a nursing strike if bureaucrats continue to interfere with clinical duties.
What is the most appropriate administrative course of action to resolve this workplace grievance?
- AAllow the Senior Nursing Superintendent to bypass the Hospital Administrator and report directly to you for all supply requisitions, thereby maintaining peace and preventing a potential nursing strike.
- BImmediately suspend the Senior Nursing Superintendent pending a formal disciplinary inquiry, as her threats of a strike and public insubordination fundamentally compromise the hospital's administrative hierarchy.
- Convene a formal mediation session to clearly delineate clinical and administrative jurisdictions, issue a formal warning regarding the public reprimands, and require joint collaboration to adapt the digital protocol to practical clinical needs.Cevap
- DDismiss the Administrator's grievance by explaining that the Superintendent's communication style should be accepted as assertive leadership rather than aggression, and advise the Administrator to defer to her clinical experience.