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Zorluk: OrtaAssertiveness and Conflict Resolution

A State Transport Department frequently encounters operational disputes. Match the Thomas-Kilmann conflict handling styles (List I) with their corresponding administrative vignettes (List II).

  • Collaborating ModeHolding a joint workshop with union leaders to redesign shift schedules, ensuring both operational efficiency and driver well-being are maximized.
  • Competing ModeMandating the immediate implementation of a new roster system despite union protests, enforcing a non-negotiable government directive.
  • Avoiding ModePostponing the discussion of a parking bay dispute between drivers until the post-festival rush subsides, taking no immediate action.
  • Accommodating ModeYielding entirely to the maintenance staff's demand for specific tools, setting aside budget concerns to maintain departmental harmony.

Cevap

Collaborating Mode pairs with the joint workshop. Competing Mode pairs with mandating the roster. Avoiding Mode pairs with postponing the discussion. Accommodating Mode pairs with yielding to staff demands.
Each mode correctly maps to its behavioral manifestation based on the interplay of assertiveness (focus on own outcomes) and cooperativeness (focus on others' outcomes).

Adım Adım Çözüm

1
Analyze the action of holding a joint workshop to redesign schedules (List II, Item 4).
It addresses the needs of both the department and the drivers, finding a mutually beneficial solution.
This identifies the high-assertive, high-cooperative approach known as the Collaborating Mode.
2
Analyze the action of mandating the roster system (List II, Item 3).
It forces compliance without considering the union's protests.
This aligns with the high-assertive, low-cooperative approach known as the Competing Mode.
3
Analyze the action of postponing the discussion (List II, Item 1).
It completely defers addressing the issue.
This corresponds to the low-assertive, low-cooperative approach known as the Avoiding Mode.
4
Analyze the action of yielding to maintenance staff (List II, Item 2).
It sacrifices departmental budget goals to appease the staff and keep the peace.
This matches the low-assertive, high-cooperative approach known as the Accommodating Mode.

Anahtar Kavram

Thomas-Kilmann Conflict Mode Instrument (TKI)
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Konular

Assertiveness and Conflict Resolution

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