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Soru

Zorluk: KolayActive Listening and Feedback Mechanisms

During a public grievance redressing session, a citizen emotionally explains that their application for a land mutation certificate has been delayed for three months despite submitting all required documents. The Block Development Officer listens attentively, restates the core points of the citizen's concern in the officer's own words to confirm mutual understanding, and validates their experience before responding. Which active listening technique is the officer primarily employing?

  1. ParaphrasingCevap
  2. B
    Selective perception
  3. C
    Aggressive confrontation
  4. D
    Summary administrative penalty

Cevap

Paraphrasing
Paraphrasing is the active listening technique of restating the speaker's message in the listener's own words to ensure clear comprehension and demonstrate empathy.

Adım Adım Çözüm

1
Identify the communication behavior shown by the officer in the scenario.
The officer restates the citizen's core grievance using the officer's own words to verify understanding.
Analyzing specific verbal responses allows identification of the underlying active listening technique.
2
Match the observed behavior with active listening concepts.
Reflecting or restating a speaker's main points in one's own words to ensure clarity is known as paraphrasing.
Paraphrasing builds accurate mutual understanding and confirms an effective feedback loop.

Anahtar Kavram

Paraphrasing in Active Listening
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Konular

Active Listening and Feedback Mechanisms

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