As the District Treasury Officer, you receive a formal written grievance from a Junior Accountant alleging that the Senior Accounts Officer is arbitrarily rejecting their leave applications and creating a hostile work environment. According to standard administrative grievance redressal procedures, arrange the following steps in the correct chronological order to handle this situation.
- 1Acknowledge the grievance formally and safeguard the complainant against immediate workplace retaliation.
- 2Gather initial documentary evidence, such as leave application logs and official communications.
- 3Conduct separate, unbiased interviews with both the subordinate and the supervisor to record their statements.
- 4Issue a formal administrative decision based on the findings of the inquiry.
- 5Establish a follow-up timeline to monitor the restored workplace dynamics and ensure compliance.
Cevap
The correct sequence of actions begins with acknowledging the grievance and protecting the employee, followed by gathering documentary evidence, interviewing both parties separately, issuing a formal decision, and finally monitoring the situation.
The correct order strictly follows the principles of natural justice and standard bureaucratic procedure. The administrator must first secure the environment by acknowledging the complaint, then gather objective facts through documents, subsequently collect subjective facts via separate interviews, then render a balanced decision, and finally conduct follow-up monitoring to prevent recurrence.
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Anahtar Kavram
Administrative Grievance Redressal Workflow