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Difficulty: EasyChange Management Processes

A systems administrator is planning to upgrade the primary directory service schema for a corporate network. To ensure compliance with standard IT operational procedures, place the following change management phases in the correct chronological order from first to last.

  1. 1Define the purpose and scope of the proposed schema modification.
  2. 2Perform a risk assessment and construct a detailed backout plan.
  3. 3Submit the change proposal to the Change Advisory Board (CAB) for formal approval.
  4. 4Notify impacted users and implement the modification during an approved maintenance window.

Answer

The correct chronological sequence is: first, define the purpose and scope of the proposed modification; second, perform a risk assessment and construct a detailed backout plan; third, submit the change proposal to the Change Advisory Board (CAB) for formal approval; and finally, notify impacted users and implement the modification during an approved maintenance window.
The standard CompTIA change management workflow follows a specific logical lifecycle: identifying the purpose and scope of the change comes first, followed by analyzing business risks and drafting a comprehensive backout plan. Once the change package is prepared, it is submitted to the Change Advisory Board (CAB) for formal review and authorization. Finally, after approval is granted, affected stakeholders are notified and the change is deployed within a scheduled maintenance window.

Step-by-Step Solution

1
Identify the initial planning phase
Define the purpose and scope of the proposed change
Before any operational changes are submitted or analyzed, the administrator must clearly document what is being changed and the rationale behind it.
2
Identify risk assessment and mitigation planning
Perform a risk assessment and construct a detailed backout plan
Understanding potential impacts and creating a rollback procedure are mandatory prerequisite elements of a formal change request.
3
Identify the approval authority milestone
Submit the change proposal to the Change Advisory Board (CAB) for formal approval
The CAB reviews the completed change request, risk assessment, and backout plan before granting authorization to proceed.
4
Identify the execution and communication phase
Notify impacted users and implement the modification during an approved maintenance window
Execution and user notification take place only after authorization has been granted by the governing body.

Key Concept

Standard Change Management Process Lifecycle
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Topics

Change Management Processes

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