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Difficulty: HardChange Management Processes

A senior systems administrator has completed the initial documentation for an upcoming enterprise database server migration. The administrator defined the scope of the change, documented the business purpose, conducted a comprehensive risk analysis, and created a detailed rollback plan. Which of the following actions should the administrator perform NEXT in accordance with standard change management procedures?

  1. Submit the proposed change request package to the Change Advisory Board (CAB) for review and approval.Answer
  2. B
    Perform post-implementation testing on the live production cluster to verify system performance.
  3. C
    Execute the documented rollback plan in the production environment to ensure system recovery works.
  4. D
    Notify end users immediately that the database system will be offline for maintenance in 15 minutes.

Answer

Submitting the proposed change request package to the Change Advisory Board (CAB) for review and approval is the mandatory next step.
In standard ITIL and CompTIA change management frameworks, once a change request package (including scope, risk analysis, business purpose, and rollback plan) is drafted, it must be submitted to the Change Advisory Board (CAB) for formal review and approval. Approval ensures that business impact, resource availability, and risk mitigation strategies are validated prior to scheduling and execution.

Step-by-Step Solution

1
Identify the current phase of the change management lifecycle presented in the scenario.
The administrator has completed scope definition, risk analysis, purpose documentation, and rollback planning.
These steps constitute the creation of the complete Change Request package.
2
Determine the required chronological next step in enterprise change management workflows.
The completed change request must be reviewed and authorized by designated stakeholders.
Submitting the change request package to the Change Advisory Board (CAB) secures formal approval before any scheduling or deployment takes place.
3
Evaluate subsequent steps that depend on CAB authorization.
Stakeholder notifications, scheduling maintenance windows, and implementation occur after CAB approval.
Executing changes or sending premature downtime notices without CAB authorization violates organizational governance.

Key Concept

Change Management Workflow Order (Plan → Risk/Rollback → CAB Approval → Notification → Implementation → Testing)
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Topics

Change Management Processes

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