A systems technician is preparing to upgrade the memory and internal storage on a fleet of high-performance business laptops. Which of the following hardware specifications and installation practices must the technician verify to ensure compatibility and prevent hardware failure? (Select TWO.)
- Verify that replacement memory modules use the SO-DIMM form factor rather than standard desktop DIMM modules.Answer
- Confirm that an M.2 expansion slot designated specifically for SATA drives is fitted with an M.2 SATA SSD rather than an unsupported M.2 NVMe PCIe drive.Answer
- CSelect full-sized 288-pin DDR4 memory modules to maximize dual-channel performance on the laptop system board.
- DPerform a complete 0% deep discharge cycle on the laptop's Lithium-ion battery prior to handling internal system components.
Answer
The technician must verify that replacement RAM uses the SO-DIMM form factor and confirm that M.2 SATA storage drives are matched to slots supporting the SATA protocol interface.
Laptop hardware upgrades require confirming small outline form factors (SO-DIMM) for RAM due to physical dimension limitations. For storage, technicians must verify whether an M.2 slot supports SATA or PCIe/NVMe protocols to prevent drive detection failures.
Step-by-Step Solution
Key Concept
Laptop memory form factor (SO-DIMM) and M.2 SSD interface compatibility (SATA vs. NVMe)