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Difficulty: EasyMalware Detection, Removal, and Prevention

A helpdesk technician has successfully scanned and removed a malware infection from a user's Windows workstation. Which TWO actions should the technician perform next to complete the final steps of the CompTIA standard malware remediation process? (Select TWO.)

  1. Enable System Restore and create a new restore point.Answer
  2. Educate the end user on security awareness and safe browsing practices.Answer
  3. C
    Run chkdsk /scannow from the command line to clear quarantine records.
  4. D
    Use Event Viewer to download and install active anti-malware definitions.

Answer

The technician must enable System Restore and create a new restore point, and also educate the end user on safe browsing practices.
According to the CompTIA standard 7-step malware remediation process, once malware is successfully removed and software updates are scheduled, the final procedures are to re-enable System Restore and create a clean restore point, followed by educating the end user on security best practices.

Step-by-Step Solution

1
Identify the remaining required steps in the CompTIA 7-step malware removal process following malware remediation.
The final steps in the official process are scheduling updates, enabling System Restore / creating a restore point (Step 6), and educating the end user (Step 7).
These steps ensure long-term system recovery capability and prevent recurring infection through user awareness.
2
Match the required process steps to the valid options.
Re-enabling System Restore with a clean restore point and conducting end-user education are the correct actions.
Both actions directly correspond to steps 6 and 7 of the CompTIA 7-step remediation process.

Key Concept

CompTIA 7-Step Malware Remediation Process
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Topics

Malware Detection, Removal, and Prevention

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