Examkin

Question

Difficulty: MediumCompTIA Troubleshooting Methodology

A network engineer is troubleshooting performance degradation on an enterprise Storage Area Network (SAN) uplink. After analyzing link metrics and performing diagnostic tests, the engineer successfully confirms their hypothesis that excessive frame errors are caused by an over-subscribed switch interface. Which of the following is the NEXT step the engineer should take according to the CompTIA troubleshooting methodology?

  1. Establish a plan of action to resolve the problem and identify potential effects.Answer
  2. B
    Verify full system functionality and implement preventive measures on the switch.
  3. C
    Document the diagnostic findings, test results, and final outcomes in the tracking system.
  4. D
    Gather additional information from affected users to determine if recent changes occurred.

Answer

Establish a plan of action to resolve the problem and identify potential effects.
According to the CompTIA troubleshooting methodology, once a theory of probable cause is tested and confirmed, the network professional must establish a plan of action to resolve the problem while identifying potential side effects before implementing changes.

Step-by-Step Solution

1
Identify the completed phase described in the scenario.
The engineer has completed gathering information (Step 1), forming a theory (Step 2), and testing the theory to confirm the root cause (Step 3).
Determining the completed step is necessary to select the immediate next step in the CompTIA sequence.
2
Determine the next sequential step in the CompTIA troubleshooting methodology.
Following Step 3 (Test the theory to determine cause), the immediate next step is Step 4: Establish a plan of action to resolve the problem and identify potential effects.
Network alterations require a clear plan of action to minimize disruption and avoid unintended consequences before executing changes.

Key Concept

CompTIA Troubleshooting Methodology Sequence
Estimated Time:1m 0s
Rate this question

Topics

CompTIA Troubleshooting Methodology

More questions from this topic