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Difficulty: EasyCompTIA Troubleshooting Methodology

A network technician has completed testing a theory and confirmed that a duplicate IP address assignment is the root cause of an executive's laptop connectivity issue. According to the CompTIA troubleshooting methodology, which of the following actions should the technician perform NEXT?

  1. Establish a plan of action to resolve the problem and identify potential effects.Answer
  2. B
    Verify full system functionality and implement preventive measures to prevent recurrence.
  3. C
    Document the findings, actions taken, and final outcome in the ticketing system.
  4. D
    Gather symptoms from the affected user and duplicate the connectivity problem.

Answer

Establish a plan of action to resolve the problem and identify potential effects.
Once a theory of probable cause has been tested and confirmed (Step 3), the technician must proceed to Step 4 of the CompTIA troubleshooting methodology, which is establishing a plan of action to resolve the problem and identifying potential effects before implementing the resolution.

Step-by-Step Solution

1
Identify the current step completed in the scenario.
The technician confirmed the root cause via testing, which completes Step 3 (Test the theory to determine the cause).
Accurate identification of the current phase determines the correct subsequent action.
2
Determine the next sequential step in the CompTIA 6-step troubleshooting methodology.
Following Step 3 is Step 4: Establish a plan of action to resolve the problem and identify potential effects.
CompTIA methodology dictates a strict chronological sequence from problem identification through documentation.

Key Concept

CompTIA Troubleshooting Methodology Order
Estimated Time:45s
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CompTIA Troubleshooting Methodology

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