A network technician needs to troubleshoot a reported network outage by following standard industry methodology. Place the given CompTIA troubleshooting methodology steps in the correct sequential order from first step to last step.
- 1Identify the problem by gathering information, questioning users, and determining if anything has changed.
- 2Establish a theory of probable cause, questioning the obvious and considering OSI layer approaches.
- 3Test the theory to determine the exact cause of the failure.
- 4Establish a plan of action to resolve the problem and implement the solution.
- 5Verify full system functionality and, if applicable, implement preventive measures.
Answer
The correct sequential order is: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory to determine cause, 4) Establish a plan of action and implement the solution, and 5) Verify full system functionality and implement preventive measures.
The official CompTIA 6-step troubleshooting methodology follows a strict sequence: 1. Identify the problem, 2. Establish a theory of probable cause, 3. Test the theory to determine cause, 4. Establish a plan of action to resolve the problem and implement the solution, 5. Verify full system functionality and implement preventive measures, and 6. Document findings, actions, and outcomes.
Step-by-Step Solution
Key Concept
CompTIA Troubleshooting Methodology Order