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Difficulty: EasyCompTIA Troubleshooting Methodology

A network technician is troubleshooting a workstation that lost connectivity to the local intranet. The technician established a hypothesis that a recently disabled network port was the cause and conducted tests that confirmed this theory. According to the CompTIA troubleshooting methodology, which of the following actions should the technician take NEXT?

  1. Establish a plan of action to resolve the problem and identify potential effects.Answer
  2. B
    Document the findings, root cause analysis, and final solution in the ticketing system.
  3. C
    Verify full system functionality by performing end-to-end testing on the workstation.
  4. D
    Re-evaluate the problem and establish a new theory of probable cause.

Answer

Establish a plan of action to resolve the problem and identify potential effects.
According to the CompTIA 7-step troubleshooting methodology, once a theory of probable cause has been tested and confirmed (Step 3), the technician must establish a plan of action to resolve the issue and identify any potential effects (Step 4) before implementing the fix.

Step-by-Step Solution

1
Determine the current phase in the CompTIA Troubleshooting Methodology.
The technician has completed Step 2 (Establish a theory) and Step 3 (Test the theory to determine cause).
The scenario states that testing confirmed the established theory.
2
Identify the immediate next step in the official 7-step sequence.
Step 4 is 'Establish a plan of action to resolve the problem and identify potential effects'.
After confirming the cause, the technician must plan the fix and consider any potential impacts before executing the resolution.

Key Concept

CompTIA Troubleshooting Methodology Order
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CompTIA Troubleshooting Methodology

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