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Difficulty: EasyNational Do Not Call Registry and TCPA

Identify the correct statutory timeframe or limit for each federal telemarketing regulation under the TCPA.

  • Permissible daily calling window for unsolicited telemarketing8:00 AM to 9:00 PM in the consumer's time zone
  • Duration of the Do Not Call exemption following a consumer's request for a quoteUp to 3 months
  • Duration of the Do Not Call exemption following an existing client's policy expirationUp to 18 months
  • Required frequency for a telemarketer to check and update their calling list against the National RegistryAt least every 31 days

Answer

Permissible daily calling window matches 8:00 AM to 9:00 PM in the consumer's time zone; Exemption following a quote request matches Up to 3 months; Exemption following policy expiration matches Up to 18 months; Frequency to update the registry list matches At least every 31 days.
Each timeframe is defined by federal statute. Calling hours are restricted to 8:00 AM - 9:00 PM local time. The Established Business Relationship exemption provides 3 months for inquiries and 18 months for transactions. Organizations must scrub their lists against the federal registry every 31 days.

Step-by-Step Solution

1
Recall the daily time restrictions for telemarketing.
Telemarketing calls are only allowed between 8:00 AM and 9:00 PM local time.
This is a fundamental TCPA consumer protection rule against early morning or late night disturbances.
2
Differentiate between the two types of Established Business Relationships (EBR).
Inquiries allow a 3-month calling window, while actual transactions or existing business relationships allow an 18-month window.
Consumers who just ask a question have a shorter expectation of contact than consumers who have actually purchased a policy.
3
Identify the maintenance requirement for Do Not Call lists.
Sellers must update their lists every 31 days.
This ensures that consumers who recently registered are quickly removed from active calling campaigns.

Key Concept

The Telephone Consumer Protection Act (TCPA) sets strict statutory time limits on when calls can be made and how long exemptions last based on prior business relationships.
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Topics

National Do Not Call Registry and TCPA

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