A practical nurse (PN) at an outpatient clinic is collecting data from a client who experienced a second-trimester fetal demise 8 weeks ago. The client tearfully states, "I still set a place for the baby at the dinner table every night, and I leave the nursery door open. I just cannot believe they are really gone." Which response by the PN is the most appropriate?
- AGoing through a period of denial is a standard stage of the grieving process, and this behavior will eventually pass.
- This must be an incredibly painful time for you. Please share more about your thoughts when you are preparing the dinner table.Answer
- CPerhaps it would help to keep the nursery door closed so you are not constantly reminded of the situation.
- DWhat makes you believe the baby is not really gone after the provider discussed the ultrasound findings with you?
Answer
Acknowledge the client's emotional pain and use an open-ended statement to encourage them to share more about their feelings and behaviors.
The correct response utilizes two powerful therapeutic communication techniques: empathy and open-ended exploration. Acknowledging the client's pain validates their emotional experience, while asking them to share more about their thoughts encourages them to verbalize their feelings. This approach helps the client process their grief and allows the nurse to collect essential data regarding the client's current coping abilities without judgment.
Step-by-Step Solution
Key Concept
Therapeutic Communication in Acute Grief