A nurse in an outpatient oncology clinic is preparing to conduct an initial intake assessment for a newly referred client who speaks limited English. The client is accompanied by their bilingual teenage child, who immediately offers to translate for the nurse. In what order should the nurse perform the following actions? (Arrange from first to last)
- 1Acknowledge the adolescent's offer and explain the facility policy requiring a certified medical interpreter.
- 2Access the facility's language services to secure a certified medical interpreter.
- 3Position the interpreter device (video screen or telephone) slightly behind or next to the client.
- 4Direct the assessment questions to the client while maintaining eye contact.
- 5Document the client's preferred language and the use of the interpreter service in the health record.
Answer
The correct sequence is to first politely explain the interpreter policy to the family, then secure the certified medical interpreter, position the device appropriately, conduct the interview by speaking directly to the client, and finally document the use of language services.
The correct sequence prioritizes therapeutic communication by first respectfully declining the family member's offer, followed by securing the required professional language resources. Once the interpreter is available, properly positioning the device allows the nurse to maintain direct eye contact with the client, demonstrating respect. Finally, documenting the service ensures legal and facility compliance.
Step-by-Step Solution
Key Concept
Culturally Competent Communication and Interpreter Use
Estimated Time:1m 0s