An administrator is preparing Salesforce for an upcoming promotional event and wants to ensure support operations remain functional if customer inquiries spike. The administrator needs to verify how Salesforce handles web-generated cases if the organization exceeds its daily Web-to-Case limit.
Which statement accurately describes the system behavior when the daily Web-to-Case submission limit is exceeded?
- Submissions over the limit are rejected from online record creation, and the submitted case information is emailed to the Default Case Owner.Answer
- BSurplus case requests are held in a temporary system buffer and automatically created as Case records when the daily limit resets.
- CThe Web-to-Case form display is automatically disabled, rendering an error message to end users until an administrator raises the limit.
- DOverflow submissions are automatically converted into Tasks assigned to the System Administrator for manual case creation.
Answer
Submissions over the limit are rejected from online record creation, and the submitted case information is emailed to the Default Case Owner.
When an organization exceeds its daily Web-to-Case submission limit, Salesforce halts automatic case record creation in the database. To prevent customer inquiry loss, the system generates an email notification containing the submitted form data and sends it directly to the email address associated with the Default Case Owner specified in Web-to-Case settings.
Step-by-Step Solution
Key Concept
Web-to-Case Daily Limits and Overflow Handling