A Salesforce administrator at a renewable energy enterprise is configuring Lead Custom Field Mapping. The administrator creates a custom picklist field named 'Inverter Compatibility' on the Lead object and wants to map its value to a custom field on the Contact object during lead conversion. However, the newly created custom field on the Contact object does not appear in the dropdown menu under Lead Custom Field Mapping. What is the most likely cause of this issue?
- The custom field on the Contact object was created as a formula field, which is read-only and cannot receive mapped data during lead conversion.Answer
- BThe custom Lead field must be mapped to a custom Opportunity field before it can be mapped to a Contact field.
- CThe custom picklist values for the Contact field have not been assigned to the active Contact record type.
- DThe Sales Process assigned to the opportunity stage has not been linked to the Lead status picklist.
Answer
The custom field on the Contact object was created as a formula field, which is read-only and cannot receive mapped data during lead conversion.
In Salesforce, Lead Custom Field Mapping allows custom fields on the Lead object to be converted into custom fields on the Account, Contact, or Opportunity objects. However, target fields must be editable custom fields of compatible data types. Formula fields are read-only dynamically calculated fields, so Salesforce automatically excludes them from being selected as target fields in the conversion mapping interface.
Step-by-Step Solution
Key Concept
Salesforce Lead Custom Field Mapping rules and target field eligibility restrictions
Estimated Time:1m 0s