A Salesforce Administrator in a corporate procurement department is creating a Workflow Rule on a custom object called Equipment_Lease__c to send a reminder Task to the asset manager 30 days prior to the lease expiration date. However, while configuring the rule, the administrator observes that the option to add a Time-Triggered Workflow Action is unavailable and disabled in the setup interface. Which evaluation criterion selection is preventing the administrator from adding time-dependent actions to this workflow rule?
- Created, and every time it's editedAnswer
- BCreated, and any time it's edited to subsequently meet criteria
- CCreated
- DCreated, and edited to meet criteria
Answer
The evaluation criterion 'Created, and every time it's edited' disables time-dependent workflow actions in Salesforce Workflow Rules.
Salesforce Workflow Rules explicitly prohibit time-dependent actions when the evaluation criterion is set to evaluate every time a record is created or edited. This prevents performance degradation and queue flooding from repeated trigger evaluation on frequent record modifications.
Step-by-Step Solution
Key Concept
Evaluation criteria restrictions for time-dependent workflow actions