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Difficulty: EasyWorkflow Rules and Actions

A Salesforce Administrator wants to configure automated actions that execute immediately when a Case meets specific Workflow Rule criteria. Which two automated actions can be configured directly as standard Workflow Actions? (Select two.)

  1. Field Update to modify a record field valueAnswer
  2. Email Alert to send an email using a specified templateAnswer
  3. C
    Chatter Post to publish an automated message to a record feed
  4. D
    Record Deletion to automatically remove expired records

Answer

Field Updates and Email Alerts are standard actions natively available in Workflow Rules.
Workflow Rules natively support four specific actions: Field Updates, Email Alerts, Tasks, and Outbound Messages. Field Updates and Email Alerts represent valid standard workflow actions.

Step-by-Step Solution

1
Identify the core automated actions available natively in Salesforce Workflow Rules.
The four supported standard actions are Field Updates, Email Alerts, Tasks, and Outbound Messages.
Workflow Rules have a predefined set of four standard action types.
2
Evaluate the option choices against the supported workflow actions.
Field Update and Email Alert match the supported workflow action types, while Chatter Posts and Record Deletions require Flow Builder or Apex.
Direct Chatter feed posting and record deletion are not part of the standard Workflow Rule action capabilities.

Key Concept

Standard actions in Salesforce Workflow Rules are limited to Field Updates, Email Alerts, Tasks, and Outbound Messages.
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Topics

Workflow Rules and Actions

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