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Difficulty: HardLead Lifecycle and Lead Conversion

A Salesforce Administrator at a global telecommunications company has configured custom lead field mapping so that a custom picklist field on the Lead object, named Preferred SLA Tier, maps to a corresponding custom picklist field on the Account object, SLA Tier Level. During testing, sales representatives report that lead conversion fails with an error whenever they convert a lead into a new Account that uses the Enterprise Account Record Type. The lead conversion succeeds when converting leads into Accounts without a specific record type assignment. Which configuration issue is causing the conversion process to fail?

  1. The custom picklist value selected on the Lead is not enabled for the Enterprise Account Record Type on the Account object.Answer
  2. B
    Custom picklist fields on the Lead object cannot be mapped directly to custom picklist fields on the Account object during lead conversion.
  3. C
    The Opportunity Stage associated with the converted lead is not linked to an active Sales Process assigned to the user's profile.
  4. D
    The administrator mapped the Lead picklist field directly to a standard system field rather than creating a target custom field on the Account object.

Answer

The custom picklist value selected on the Lead is not enabled for the Enterprise Account Record Type on the Account object.
The correct answer highlights a common platform edge case: during Lead conversion, if a target record (such as an Account) is created with a specific Record Type, any mapped custom picklist value from the Lead must be valid and enabled in the picklist settings for that target Record Type. If the value selected on the Lead is missing from the target Record Type's available picklist values, Salesforce generates a validation/conversion error.

Step-by-Step Solution

1
Analyze the lead conversion error symptoms
Conversion fails only when creating Accounts assigned to the 'Enterprise Account' Record Type, but succeeds for default/master record types.
This indicates that Record Type specific restrictions on the Account object are blocking data insertion.
2
Evaluate how custom field mapping interacts with target object Record Types
During conversion, Salesforce attempts to write the value from the Lead's custom picklist into the target Account custom picklist field.
If a Record Type is assigned during conversion, all picklist field values being set must be active and enabled in the picklist value set assigned to that Record Type.
3
Identify the root cause and required administrative resolution
The value on the Lead is missing from the Enterprise Account Record Type picklist selection list.
Enabling the picklist value for the Enterprise Account Record Type resolves the conversion error.

Key Concept

Lead Conversion Field Mapping and Target Record Type Picklist Validation
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Topics

Lead Lifecycle and Lead Conversion

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