A Salesforce Administrator is configuring a Workflow Rule on the Case object for a customer support team. The business requirement states that whenever a Case is edited and its Priority is set to 'High', an immediate Field Update must mark the record, and a follow-up Task must be scheduled automatically 72 hours after the modification. During setup, the administrator successfully configures the rule criteria but finds that the 'Add Time Trigger' button is completely unavailable on the Workflow Rule detail page. Which configuration setting is the root cause of this limitation?
- The evaluation criteria was configured as 'created, and every time it's edited'.Answer
- BThe rule criteria includes an immediate Field Update action, which restricts time-delayed execution.
- CCase automation requirements involving time delays must be executed using Escalation Rules rather than Workflow Rules.
- DThe workflow rule criteria evaluated standard system fields that execute after validation rules in the system order of execution.
Answer
The evaluation criteria was configured as 'created, and every time it's edited'.
In Salesforce Core Administration, time-dependent workflow actions are supported ONLY for rules with evaluation criteria set to 'created' or 'created, and any time it's edited to subsequently meet criteria'. When a rule is configured with 'created, and every time it's edited', Salesforce automatically disables time triggers to prevent recursive queuing of background actions upon repeated edits.
Step-by-Step Solution
Key Concept
Workflow Rule Evaluation Criteria Limitations with Time-Dependent Actions