A Salesforce administrator is setting up On-Demand Email-to-Case to capture incoming support requests. As part of the governance plan, the administrator needs to configure how the system responds when incoming messages exceed the organization's daily On-Demand Email-to-Case processing limit.
Which configurable options are available in Salesforce settings for the Over-Limit Action?
- Bounce message, Discard message, or Re-queue messageAnswer
- BForward to Default Case Owner email, Convert to Task, or Discard message
- CCreate Case without Assignment Rules, Assign to System Administrator, or Reject message
- DSave as Draft Email, Forward to Web-to-Case Queue, or Suppress Auto-Response
Answer
The administrator can configure the Over-Limit Action setting for On-Demand Email-to-Case to Bounce message, Discard message, or Re-queue message.
In Salesforce On-Demand Email-to-Case settings, the administrator can choose from three standard options for the 'Over-Limit Action' setting when daily processing limits are met: 'Bounce message' (returns a bounce-back email notification to the sender), 'Discard message' (deletes the incoming message without notification), or 'Re-queue message' (holds the email to attempt processing when the daily limit resets).
Step-by-Step Solution
Key Concept
On-Demand Email-to-Case Over-Limit Actions
Estimated Time:1m 0s