StrataFlow Systems is introducing a new software add-on called 'StrataAnalytics Pro'. The Salesforce Administrator created the Product record and marked it as Active. However, when attempting to add 'StrataAnalytics Pro' directly to a newly created custom price book named 'EMEA Enterprise Price Book', Salesforce prevents the creation of the price book entry. What is the root cause of this issue, and how should the administrator resolve it?
- AThe custom lead field mapping configuration was omitted; the administrator must map product fields to opportunity line item fields in setup before assigning custom prices.
- The product lacks an active standard price in the Standard Price Book; the administrator must create an active standard price book entry before adding the product to any custom price book.Answer
- CThe Sales Process linked to the opportunity stages excludes custom price books; the administrator must add the custom price book to the active Sales Process definition.
- DCustom price books cannot accept new products until the price book status is set to inactive; the administrator must deactivate the price book, add the product, and then reactivate it.
Answer
The product lacks an active standard price in the Standard Price Book; the administrator must create an active standard price book entry before adding the product to any custom price book.
In Salesforce, the Standard Price Book acts as the master price record for all products. A product must have an active entry in the Standard Price Book before it can be assigned to any custom price book.
Step-by-Step Solution
Key Concept
Standard Price Book entry requirement prior to custom price book entry creation