A Salesforce Administrator needs to configure a new product named 'Analytics Add-On' so that sales representatives can select it on opportunities using a custom price book named 'EMEA Government Pricing'. What is the correct sequence of steps required to successfully configure and use this product on an opportunity?
- 1Create the 'Analytics Add-On' Product record and set its status to Active.
- 2Add a standard price entry for 'Analytics Add-On' in the Standard Price Book and activate it.
- 3Create the 'EMEA Government Pricing' Custom Price Book record and set it to Active.
- 4Add a custom list price entry for 'Analytics Add-On' within the 'EMEA Government Pricing' Custom Price Book.
- 5Select the 'EMEA Government Pricing' price book on the Opportunity and add the 'Analytics Add-On' opportunity line item.
Answer
The correct sequence of steps is: 1) Create the 'Analytics Add-On' Product record and set its status to Active; 2) Add a standard price entry for 'Analytics Add-On' in the Standard Price Book and activate it; 3) Create the 'EMEA Government Pricing' Custom Price Book record and set it to Active; 4) Add a custom list price entry for 'Analytics Add-On' within the 'EMEA Government Pricing' Custom Price Book; 5) Select the 'EMEA Government Pricing' price book on the Opportunity and add the 'Analytics Add-On' opportunity line item.
In Salesforce, product administration follows a strict hierarchy. First, the Product record must exist and be active. Second, the product must be given an active standard price entry in the Standard Price Book, as custom price books cannot reference products without a standard price baseline. Third, the custom price book must be created and activated. Fourth, the product can be added to the custom price book with a custom list price. Finally, sales users can select that price book on an opportunity and add the product as an opportunity line item.
Step-by-Step Solution
Key Concept
Products, Price Books, and Opportunity Line Items Setup Dependency