A telecommunications enterprise is designing a multi-tier Experience Cloud self-service and support strategy. Match each Experience Cloud license or access type on the left to the corresponding business requirement on the right.
- Customer Community LicenseHigh-volume external B2C users requiring access to Knowledge articles and their own Case history using Sharing Sets, without access to Reports or Role Hierarchies.
- Customer Community Plus LicenseExternal users requiring access to Cases, custom objects, Role Hierarchies, and advanced sharing features such as Apex or Manual sharing.
- Partner Community LicenseExternal B2B channel reseller partners requiring access to Leads, Opportunities, and joint support Cases alongside sales pipeline tools.
- Guest User ProfileUnauthenticated public visitors who need read-only access to published Knowledge articles and the ability to submit cases via Web-to-Case.
Answer
Customer Community License matches high-volume B2C users relying on Sharing Sets without Role Hierarchies; Customer Community Plus License matches external users needing Role Hierarchies and advanced sharing features; Partner Community License matches B2B partners needing access to Leads and Opportunities; Guest User Profile matches unauthenticated public visitors accessing public Knowledge and Web-to-Case.
Each Experience Cloud access model directly aligns with specific security and functionality boundaries: Customer Community covers high-volume B2C users using Sharing Sets; Customer Community Plus adds Roles, Reports, and advanced sharing; Partner Community grants access to Sales objects like Leads and Opportunities; Guest User Profile controls public, unauthenticated access.
Step-by-Step Solution
Key Concept
Experience Cloud Licensing and User Access Security Models
Estimated Time:1m 30s