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Difficulty: MediumOpportunity Teams and Team Selling Access

An organization uses Private Organization-Wide Defaults for Opportunity records and has enabled Team Selling. A sales representative frequently collaborates with a technical specialist on every complex deal. The technical specialist requires Read/Write access to every opportunity created by the sales representative immediately upon record creation. Which configuration should the administrator implement to automate this access requirement?

  1. Configure a Default Opportunity Team on the sales representative's user settings, add the technical specialist with Read/Write opportunity access, and select the option to automatically add the default team to new opportunities.Answer
  2. B
    Assign a permission set containing Modify All access on the Opportunity object to the technical specialist.
  3. C
    Reposition the technical specialist above the sales representative in the organizational Role Hierarchy so access propagates via Grant Access Using Hierarchies.
  4. D
    Change the Organization-Wide Default (OWD) for the Opportunity object from Private to Public Read/Write.

Answer

Configure a Default Opportunity Team on the sales representative's user settings, add the technical specialist with Read/Write opportunity access, and select the option to automatically add the default team to new opportunities.
Configuring a Default Opportunity Team in personal settings with automatic addition enabled ensures that whenever the sales representative creates an opportunity, the technical specialist is granted the designated Read/Write access on that record without changing org-wide defaults or over-granting system permissions.

Step-by-Step Solution

1
Analyze the access requirement
Identified that specific peer collaboration access is needed automatically when a specific sales representative creates an opportunity.
The baseline security settings (Private OWD) must remain intact while granting targeted Read/Write access to team members.
2
Evaluate Salesforce Team Selling features
Determined that Default Opportunity Teams meet the criteria for recurring cross-functional collaboration on opportunities.
Users can set up their default team in personal settings and configure Salesforce to automatically add this team to any new opportunities they create.
3
Eliminate inappropriate administrative actions
Rejected broad object-level permissions (Modify All), global sharing changes (Public OWD), and structural role hierarchy modifications.
Broad administrative permissions compromise data security across unrelated records, whereas Opportunity Teams grant granular record-level sharing.

Key Concept

Default Opportunity Teams in Salesforce allow users who work frequently with the same colleagues to predefine team roles and access rights, which can then automatically attach to newly created opportunities.
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Topics

Opportunity Teams and Team Selling Access

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